Refund policy
Last updated 20 September 2026
Before delivery
If we cannot deliver your order (out of stock, a payment we cannot match, or a cancelled order) we refund the full amount received. Bank transfers are refunded to the account they came from, usually within two working days. USDT is refunded to a wallet address you give us, minus the network fee.
After delivery
A digital code or activation link cannot be returned once it has been revealed on your activation page, because it can no longer be resold. Please check the region and face value before you buy.
A code that does not work
Contact us within 24 hours of delivery with your order number and a screenshot of the error from the issuer. We check the code with our supplier and either replace it or refund the amount you paid for that unit.
Wrong region or wrong product
Cards are region-locked by their issuer and we cannot exchange a revealed card for another region. An unrevealed unit can be cancelled and refunded: ask us before opening the activation page.
eSIMs
An eSIM that was delivered instantly and has never been installed can be cancelled under Account, My eSIMs: the amount you paid for it goes back to your balance. An eSIM that has been installed or used, one that has had data added, and a Special plan prepared by hand cannot be cancelled there. If an eSIM does not install or does not connect, contact us with your order number and a screenshot, before the plan runs out where you can: we check it with the supplier and replace it or refund it. A phone that does not support eSIM or is locked to one operator is not a fault of the eSIM, so please check your phone before you buy.
Your balance
Refunds to your NovaCodes balance are your money. You can spend it on a later order or ask us to send it back: to your bank account, or, for money that came in as USDT, to your USDT address minus the network fee. If you used stars on the order, the part they covered comes back as stars, never as money. See the terms.
How to ask
Use the contact details on the help page. Have your order number ready.